1. Shipping Coverage
wenyanails.com currently provides shipping services within the United States only.
We do not offer international shipping at this time. Orders can only be delivered to valid addresses located within the United States.
2. Order Processing Time
All orders are processed after payment has been successfully verified.
Order processing usually takes:
1–3 business days
During this period, we verify payment information, prepare products, package orders, and arrange shipment.
Orders placed on weekends, holidays, or during promotional periods may require additional processing time.
3. United States Shipping Methods
We use reliable domestic shipping carriers to deliver customer orders, including:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
The shipping carrier will be selected based on factors including delivery location, package size, package weight, and shipping availability.
4. Estimated Delivery Time
After an order has been shipped, estimated delivery time is:
3–7 business days
The estimated delivery timeframe begins after the order leaves our warehouse.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to:
1. Severe weather conditions.
2. Public holidays.
3. Carrier operational delays.
4. Incorrect shipping information.
5. Unexpected transportation issues.
6. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Customers can use the tracking number provided to monitor shipment progress through the applicable shipping carrier’s tracking system.
6. Shipping Fees
Shipping fees will be calculated and displayed during checkout before payment is completed.
Customers are responsible for reviewing shipping charges before confirming their purchase.
If free shipping promotions are available, the applicable terms and conditions will be displayed on the website.
7. Customer Shipping Responsibilities
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check:
1. Full name.
2. Shipping address.
3. Apartment or unit number.
4. City, state, and ZIP code.
5. Contact information.
WEN YA NAILS INC is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
8. Failed Delivery and Returned Packages
If a package cannot be delivered due to an incorrect address, missing information, refusal of delivery, or repeated failed delivery attempts, the package may be returned to us.
Customers may be responsible for additional shipping costs if a package needs to be reshipped.
Original shipping fees are generally non-refundable unless otherwise required by applicable law.
9. Lost or Damaged Packages
If your package is lost during transportation or arrives damaged, please contact our customer support team as soon as possible.
Customers should provide:
1. Order number.
2. Tracking information.
3. Photos of damaged packaging or products when applicable.
We will cooperate with the shipping carrier to investigate the issue and provide assistance where appropriate.
10. Delivery Delays
While we work to provide reliable shipping services, WEN YA NAILS INC cannot guarantee exact delivery dates.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather events, natural disasters, government restrictions, or other unexpected situations.
11. Address Changes
Shipping address changes may only be requested before the order has been shipped.
Once an order has entered the shipping process, we are unable to guarantee any address modification.
Customers are responsible for ensuring all shipping details are correct before completing checkout.
12. Contact Information
For questions regarding shipping, tracking, or delivery issues, please contact our customer service team:
Company Name:
WEN YA NAILS INC
Address:
421 Orlando St
Edison, NJ 08817
United States
Email:
Bo@wenyanails.com
SUPPORT@wenyanails.com
Phone:
(848) 458-4311