1.Return Eligibility
Customers may request a return within 30 calendar days from the date the order is delivered.
Returned products must:
Be unused and unworn.
Be in original condition.
Include original packaging, tags, accessories, and documentation.
Not show signs of damage caused by misuse.
Returns that do not meet these conditions may be refused.
2.Return Process
Before returning any item, customers must contact our customer service team to obtain return authorization and return instructions.
Return Address:
WEN YA NAILS INC
421 Orlando St
Edison, NJ 08817
United States
Returns sent without prior authorization may experience processing delays.
3.Return Shipping Costs
If the return is due to:
• Wrong item shipped
• Defective product
• Damaged during shipping
• Seller error
We will cover the return shipping cost.
If the return is due to:
• Customer changes their mind
• Incorrect size selected
• No longer needed
• Ordered by mistake
The customer is responsible for all return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
4.Inspection
After receiving the returned item, our warehouse will inspect the product within approximately 2–5 business days.
5.Refund Processing
Once the return has been approved, refunds will be issued to the original payment method within approximately 3 business days.
Depending on your financial institution, additional processing time may be required before funds appear in your account.
6.Non-Returnable Items
The following items cannot be returned:
Used or worn footwear.
Products damaged by improper use.
Products missing original packaging or accessories.
7.Exchanges
Customers wishing to exchange for another size or style should contact customer service before returning the original item.