1. What products do you sell?
wenyanails.com specializes in footwear products designed for different styles and occasions, including Boots, Athletic Shoes, Dress Shoes, Casual Shoes, and Slippers. We provide comfortable and fashionable footwear options for customers throughout the United States.
2. Where do you ship?
We currently ship orders within the United States only. At this time, we do not provide international shipping services.
3. How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.
Processing time includes order verification, product preparation, packaging, and shipment arrangement.
4. How long will it take to receive my order?
After your order has been shipped, delivery usually takes approximately 3–7 business days.
Delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances outside our control.
5. Which shipping carriers do you use?
We use reliable U.S. shipping carriers to deliver orders, including:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
The carrier will be selected based on the delivery address, package size, and shipping requirements.
6. How can I track my order?
Once your order has been shipped, we will send a shipping confirmation email containing your tracking number.
You can use the tracking information provided to check your package delivery status through the shipping carrier’s tracking system.
7. What payment methods do you accept?
We accept the following credit card payment methods:
VISA
MasterCard
American Express
Discover
All payments are securely processed through encrypted payment systems.
The credit card statement descriptor may appear as:
WENYANAILS.COM
8. Can I cancel my order after placing it?
Orders can only be canceled before they enter the shipping process.
Once an order has been shipped, it cannot be canceled. However, eligible products may be returned according to our Return and Refund Policy.
9. Can I change my shipping address after ordering?
If your order has not been shipped, please contact our customer support team as soon as possible to request an address change.
Once the order has been shipped, we cannot guarantee that shipping information can be modified.
Customers are responsible for providing accurate shipping information during checkout.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact our customer service team within 7 days after delivery.
Please provide your order number and clear photos of the product condition so we can review the issue and provide an appropriate solution.
11. What is your return policy?
Customers may request a return within 30 days after receiving their order.
Returned items must be unused, unworn, in original condition, and include original packaging and accessories.
Returns that do not meet these requirements may not be accepted.
12. Who pays for return shipping?
If the return is caused by our error, such as receiving a wrong item, defective product, or damaged shipment, we will cover the return shipping cost.
If the return is requested due to customer preference, incorrect size selection, change of mind, or ordering mistakes, the customer is responsible for return shipping costs.
13. How long does it take to receive a refund?
Once the returned item has been received and inspected, approved refunds are generally processed within approximately 3 business days.
The actual time for funds to appear in your account may vary depending on your bank or payment provider.
14. Where should I send my return?
All approved returns should be shipped to:
WEN YA NAILS INC
421 Orlando St
Edison, NJ 08817
United States
Please contact customer service before sending any return package to receive return instructions.
15. Do you offer exchanges?
If you need a different size or product, please contact our customer support team. Exchanges are handled according to product availability and return requirements.
16. How can I contact customer support?
You can contact our support team through:
Email:
Bo@wenyanails.com
SUPPORT@wenyanails.com
Phone:
(848) 458-4311
Our customer service team will assist with questions regarding orders, products, shipping, and returns.